COVID-19 Updates and Precautions

Even with evolving venue capacity standards in Douglas County and the State of Nebraska, the Metropolitan Entertainment & Convention Authority (MECA) continues to consider guidance from the Nebraska Governor’s office, the Douglas County Health Department (DCHD) and Centers for Disease Control (CDC) during all event operations.

Guests may anticipate changes to concession procedures and varying mask requirements based on protocols determined by an event organizer or promoter.

MECA remains committed to guest safety throughout the COVID-19 pandemic and is utilizing the latest sanitization technology throughout each of its facilities. Additional information may be found in the drop down menus below.

Social Distancing

Meeting and event room configurations can be tailored to the desires of a client or organizer. MECA Event Coordinators have the ability to design layout diagrams for a specific group size. In these instances, additional staffing maybe necessary to help accommodate social distancing preferences.

Hand Sanitizer

Hand sanitizing dispensers are placed at guest and employee entrances as well as throughout the facility. Additionally, both visitors and staff members are outwardly encouraged to carry personal sanitizers.

Face Masks

Face mask requirements may vary depending upon protocols implemented by an event organizer or promoter. This is subject to change based on state or county health directives.

Staffing Precautions

Public-facing event staff members are permitted to continue use of face masks or additional PPE as desired. Employees who become symptomatic are required to self-report, at which point they are directed to immediately end their shift.

Enhanced Cleaning & Sanitation

MECA is staffing additional custodial crews before, during and after events who routinely use disinfectant for daily cleaning procedures. Cleaning solution with claimed effectiveness against coronavirus is in regular use throughout the building, and each room is methodically sanitized after use. Areas of frequent human contact (restrooms, hard surfaces, doorknobs) are cleaned multiple times a day.

Clorox Total 360

The state-of-the-art Clorox Total 360 system utilizes electrostatic technology and non-bleach Clorox products for an innovative surface treatment with the capability to clean even the hardest to reach places. According to Clorox, Total 360 is designed to target all surfaces within its reach. We utilize this cutting-edge technology for cleaning efforts throughout our facilities.

Guest Signage

There are reminders posted throughout our buildings to encourage social distancing, to avoid handshaking or touching one’s face.


Tours for both CHI Health Center Omaha and Charles Schwab Field Omaha are currently unavailable.

Food & Beverage Safety Precautions
Levy, our exclusive in-house food services provider, has modified front and back of house procedures in consideration of best safety practices. Levy is continuously monitoring CDC, OSHA, Federal and State requirements and will revise procedures where applicable based on their guidance.

  • Team members engage in mandatory COVID-19 internal safety training with proof of completion;
  • Personal hygiene importance is stressed to all staff members, including reminders for proper handwashing, sneeze and cough covering etiquette;
  • Sanitizing stations are available for employee use;
  • Un-vaccinated team members are required to wear masks while working per company policy. All staff may wear masks if they choose.
  • Equipment is sanitized before and after use, all food contact surfaces are sanitized every 30 minutes throughout an event;
  • Common touchpoints are sanitized with increased frequency;
  • Menus are engineered with best health and safety practices in mind;
  • Modified disposable packaging in use where applicable;
  • Preparation procedures modified to reduce touchpoints;
  • MECA managed facilities are cash-free environments – all major debit and credit cards accepted. Cash 2 Card machines are on site and available for customer use

* All initiatives are subject to evolving CDC and public health regulations.
* These measures may be updated with any change in Levy’s procedures.

Shared Audiovisual Equipment
Seating Limitations

Seating limitations will be dependent on permitted capacity on the event date or determinations of an organizer or promoter.

Crowd Management

Crowd management directives or parameters will be dependent upon the determined capacity of an event by an organizer or promoter. This is subject to change based on state or county health directives.

Postponed Ticket Information

Due to the numerous postponements and cancellations of events across the country – Ticketmaster is currently experiencing a high volume of refund inquiries and continues to work around the clock to resolve these requests in a timely manner.

Please note: if your event has been postponed, no further action is required as original tickets will still be valid for a rescheduled date.

If Ticketmaster is temporarily communicating that refunds are not permitted for your event, please be patient. It is likely the refund process is still being finalized. Refunds will be automatically issued for cancelled events.

Again, each event (nationwide) will be addressed as quickly as possible. Ticketmaster has created a Help Center to provide customers and fans with guidance when it comes to event cancellations or postponements.

A full list of event updates can also be found here. Be certain to check all of the above-mentioned resources regularly for event updates as they happen.

Meeting Space

Meeting room configurations at CHI Health Center Omaha can be tailored to the desires of a client or organizer. MECA Event Coordinators have the ability to design layout diagrams for a specific group size. In these instances, additional staffing maybe necessary to help accommodate social distancing preferences.

Virtual Meeting Planning

Event coordinators may help facilitate professional streaming services with J&S Audiovisual, CHI Health Center Omaha’s in-house AV provider.

*All implemented measures will adhere to Nebraska Department of Health and Human Services (DHHS) guidelines.

Additional Information

An inherent risk of exposure to COVID-19 exists in any place where people gather.  COVID-19 is an extremely contagious disease that can lead to severe illness and death.  You assume all risks arising from the risk of contracting COVID-19, whether occurring before, during, or after the event, however caused or contracted.  You agree to comply with all applicable laws and directed health measures as well as the safety protocols and procedures implemented by MECA with regard to COVID-19.  You also waive all claims against MECA, the City of Omaha, and any other person associated with this event, except for claims arising out of the grossly negligent conduct of the foregoing parties.

For a list of upcoming events at the venue calendars at:

Additional question maybe directed via email to

Other Resources